RETURNS & REFUNDS:
Creative Art Gallery is committed to provide quality frames, posters and art prints with 100% satisfaction guaranteed!

All of our products are padded with paper packaging materials and some of them are even packed in triple-wrap and shipped via certified carrier.

We abide by the following return and refund policy:

• Refund is applicable only on posters and art prints. If a wrong poster or art print has been sent to you, we request you to inform us within 48 hours of the receipt and we will immediately replace all the goods. If, however, we are unable to replace them, they will be fully reimbursed.
• Only Store credit will be given for the return of Custom Frames. Frames that are damaged during shipping are not covered under our warranty but are covered by the carrier’s insurance. You must process the claim directly with the carrier.
• 25% restocking fees plus shipping charges (if any) applies to all the returns.
• All the returned items must be shipped in its original container with all the original packaging material.
• Handling and delivery costs for returned items is the responsibility of the customer
• The refund will be made in the same manner as the original payment method.
  Please note that Creative art gallery cannot issue refund on the following items:
  • Damaged items
  • Custom Frames
  • Items returned after 10 days of receipt

We recommend that you send your return via an insured carrier to the following address for a prompt refund:

Creative Art Gallery
11420 Reeder Road
Dallas, TX 75229

If you have any questions, please contact us at sales@creativeartgallery.com

We are sure, however, that you will be fully satisfied with your purchase and will not need to use this service.